Refund Policy

Eligible for a refund

You can request a full refund within 7 days of purchase if both of the following are true:

• No guest has uploaded a photo or video to the event yet.
• The event date has not yet passed.

Not eligible for a refund

Once guests start uploading, or once the event date has passed, the plan is considered delivered and the purchase is final. This includes accidental purchases of the wrong plan, unused storage or upload time, and events that are postponed or cancelled after the fact.

Plan upgrades

You can upgrade to a higher plan at any time from your dashboard. Upgrades are billed as a new one-time charge for the difference in plan value; they don't affect the eligibility window above. Downgrades and partial refunds for unused storage aren't offered.

Technical failure exception

If a fault on our end (not your device, network, or a guest's) stopped guests from uploading during your event, contact hello@easy.pics within 14 days of your event date with details. We'll review and, where the failure is confirmed on our side, issue a full or partial refund or credit at our discretion.

How refunds are paid

Payments are processed by Polar, our payment processor and merchant of record. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

Requesting a refund

Email hello@easy.pics with your event name and the email used at checkout. We aim to respond within 2 business days.